Customer Field Service Engineer

Position: Customer Field Service Engineer Location: Midlands Salary: £40k – £45k The Company: CNC Machine Manufacturer The Role: • Install, test, service and repair/rebuild the company machines ensuring the equipment conforms with company operating specifications and customer requirements. • Promotion of the company’s machine tool performance & reliability, company engineering competencies and customer service excellence. • Provides prompt engineering support to customer manufacturing operations relating to company machine tool installation, product performance, operating & maintenance procedures on customer premises. • Provides timely accurate technical advice to customers (Help Desk). • Evaluates company product/service performance in the field. • Provides technical inputs into development and evaluation of new company products. • Feeds back intelligence relating to customer needs, company product & service performance, competitor product performance and sales activity to company management. • Ensures the company’s products conform to customer production & quality requirements. • Reports directly to the Operations Manager • Relates to the customer for field service and repair, help desk support, installation, training, new product information and maintenance of ongoing relationships. • Establishes and maintains effective working relationships across the company • Provides accurate feedback on service issues to engineering and central service functions. • Liaises with sales and applications departments for customer support related issues e.g. installation scheduling, machine preparation for demonstration etc. • Liaises with shipping and purchasing departments to ensure parts delivery. Requirements: • Engineering competencies to a minimum of trade level • Tertiary in engineering mechanical or electrical (advantageous) • Completed studies in business administration (advantageous) • Customer service engineering experience in a geographically dispersed organization • Excellent verbal and written communication skills • Demonstrated PC Skills (excel, word, and PowerPoint) • Able to meet deadlines plan and organise work priorities • Minimum of 5 years’ experience with Relevant trade or engineering qualifications for CNC machine servicing/support or Trade qualified electrical/electronic an advantage • Strong focus on customer service • Knowledge of the Company’s CNC systems or Fanuc Robots and other CNC systems will be an advantage • Able to work from their own initiative • Demonstrate flexible and positive attitude • Training will be given to the successful applicant • Overseas and travel may apply